Production Time and Shipping
What is your production time?
Our items are on a made-to-order basis and should be shipped within 12 to 14 days.
Platinum requires more crafting time than other precious metals. Therefore, it takes about 20 to 25 days.
When can I expect my order?
Standard: Once shipped you can expect delivery in 5 to 7 business days.
Express: Once shipped you can expect delivery in 1 to 3 business days.
Overnight: Once shipped you can expect delivery the next day.
**Please note that we can only provide an estimated delivery time. We are not responsible for any courier delay or disruption.
Return, Repair and Exchange
- Returns are accepted within 15 days of delivery.
- Returns only apply to unworn and undamaged jewelry. Please make sure to return the item in its original packaging.
- All our customized and on sale items are excluded from returns and exchanges. For a select few customized orders
return can be processed with a 15% restocking fees.
- Once we have received your returned goods please give us at least 14 working days to process your return.
- From the day of purchase, we provide 30 days warranty for jewelry covering material
and other manufacturing defects.
We do not provide exchanges for our items.
Will I be charged customs and duty charges on international orders?
Yes, all orders shipping internationally are subject to additional shipping charges based on taxes, tariffs and duties put into place by your country. The Jewelz is not associated with these fees.
Do you accept returns shipped internationally?
Yes, international returns are accepted, but we do not cover return shipping. To process a return, please email us at (email) within 15 days of receiving your order.
Once your package is received, a refund will be credited based on our return practice guidelines
Will any duties and taxes on my order be refunded?
Kindly keep in mind that The Jewelz is not able to process the return of your Duties and Taxes.
Please contact your local customs office for the next steps on how to recover this fee.