You can create an account by clicking to this link. Once you create an account, you will receive an email which will contain your user name.

You can update your account information at any time by logging in and clicking “My Account” on the top right corner of the screen

If you need to reset your password, please click on “lost your password” and submit your email address to receive a password reset email.

Check out our ring sizer page, available on the footer of the website.We have provided three different ways to determine your ring size.

Keep your jewelry away from perspiration, water, perfume and cosmetics. Be sure to remove your jewelry before sleeping, showering/bathing, swimming or engaging in any other activity that is subject to friction or contact with moisture. Store your jewelry in your original jewelzonnet cover /box to maintain luster and prolong life. If you need to clean your jewelry, only use a non-abrasive cotton or microfiber cloth.

We accept payments through all the major credit and debit cards and PayPal.

Yes sales tax is applicable to all the customers buying the jewelry for their personal use. If you are a retailer or want to buy the jewelry for resale purpose. Kindly contact us at emma@thejewelz.com

We're here to assure you that your credit card information is safe when you're ordering from Jewelz On Net. Our website incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information.

Go to “My account on thejewelz and enter your username and password, click on order summary and click on repeat order

All orders take 12-14 business days to be processed after being placed. Even for orders within the US, shipping normally takes 12-14 business days. Shipping times for international orders vary depending on your destination and preferred duties and taxes payment method. As soon as your order ships, you can track it through your shipping confirmation email
Please note: all shipping estimates are approximate due to COVID-19 delays. Shipping carriers are experiencing heavy volumes and we’re seeing more delays than usual (both domestic and international). You may also notice gaps and inconsistencies in your tracking information, so we apologize for the inconvenience. Thank you for your patience and understanding.

As soon as your order has shipped, we'll send you a confirmation. It will contain a tracking number that will allow you to track your shipment and estimated delivery date till the order is delivered to your door steps.

We ship worldwide, at this time we are not able to ship to Iran, Sudan, Syria, Cuba, Russia or North Korea.

Kindly check the general guidelines on Returns and refund policy. here.

We accept product returns within 30 days of the original purchase date, the product should be in a proper state. All returned jewelry must arrive in the condition they were received along with the original tags and packaging. Failing to meet these requirements will result in a fee. Please contact our customer executive for any further query at emma@thejewelz.com

It can take upto 3 business days to process your refund once we’ve received the package. We will send you an email confirmation once it’s complete. Please allow 5–10 business days for refund transactions to reflect on your bank statement after completion.

Apologies for the inconvenience! If you received a damaged or defective item, wrong item, or are missing an item from your order, please contact us at emmma@thejewelz.com and our team will help.

The diamonds and gemstones are natural earth mined .Also each product on our website contains the description and details of the stone quality.

Most of the items are 14k solid gold (available in yellow,rose and white gold ). We also make variants in 18k gold and platinum upon request. We don’t manufacture items that are gold platted, gold filled or vermeil.